How To Improve Travel Experience
From the standpoint of the traveler, Amadeus was considered, which is what the traveler is living today and how to improve their travel experience. Evaluating three areas of vital importance: the long lines at airport records, security checks and baggage loss. Amadeus plans to offer new technologies available to the immediate future, in this sense. They include controls on mobile devices to ensure travelers a self-management. Control of luggage from the approach to the destination through NFC.
Amadeus in 2010, and ahead of the 2011 study, analyzing the travel habits of new generations of travelers and their implications for travel professionals. This prospective study identified the major social, political, economic, cultural and technological change will determine the attitudes and consumer behavior in the next 10 to 15 years. Younger generations of consumers worldwide are exposed to an increasingly broad range of lifestyle choices, media and entertainment, services and brands. This’ blend of modernity “is giving rise to new needs and attitudes among consumers. Access to information and store is becoming a prerequisite for services for the exchange of communication is growing exponentially. Given this trend, agencies and travel suppliers have the following options:
• Establish call centers (via web presence / Twitter / SMS / phone) to allow the traveler to con-tact with their travel agents during their stay to meet your needs.
• Create virtual travel consultants to address customer inquiries 24 hours / 7 days.
• Provide time free internet access during stays the client and, ultimately de-flop applications for smart phones and Skype.
• Create personal areas where customers can organize all your travel information from multiple sources in one place (plan, schedule, agenda, activities, contacts, etc…), including pa-fought paperwork and administration.
For 2011, the study Navigating the Airport of Tomorrow (Walking through the airport of the Future) shows that problems with baggage handling, security processes and the impact on flights concentrated complaints from passengers. Among the technologies discussed in the report, highlighting the baggage handling systems that use short-range communications (NFC) and are sensitive to the location and tracking and tracing systems within the airport. Prepared by Norm Rose Travel Tech Consulting Inc, aiming at stimulating the creation of new ideas and innovations in the sector, evaluating the primary data from a study on international travel by JD Power commissioned by Amadeus and the 2978 which surveyed travelers.